From opening an account to making a withdrawal, everything you need to know about exbet is right here. Can't find what you're looking for? Reach out to our support team directly.
Select the category that best matches your issue below. Each section includes a detailed guide and answers to frequently asked questions.
Everything you need to know about creating a new account, KYC verification, changing your password, updating your profile, and keeping your account secure.
Learn how to deposit via bKash, Nagad, Rocket, or USDT — including processing times and what to do if your deposit doesn't arrive.
Find out how quickly you'll receive your funds, how to submit a withdrawal request, and which payment methods are available — all in one guide.
Understand how to use your Welcome Bonus, cashback, free bets, and seasonal promotions — plus what wagering requirements mean.
Learn how to play Sports Betting, Live Casino, and slots, how odds work, and the rules of live betting.
Learn how to enable two-factor authentication, report suspicious activity, and follow best practices to keep your account secure.
Opening an account on exbet is as simple as signing up for any app with your mobile number. Head to the registration page, enter your number, and an OTP will arrive within seconds. Verify it and your account is ready to go. The whole process takes no more than two minutes.
Some features are available as soon as your account is created, but full access requires KYC verification. KYC simply means confirming your identity by uploading a photo of your National ID or passport. Verification is typically completed within 24 hours.
Exbet supports the most popular payment methods in Bangladesh. You can deposit instantly with bKash, Nagad, or Rocket, and USDT is also available for crypto users. Deposits are typically credited to your balance within 5 to 10 minutes.
If your deposit hasn't arrived, first check your mobile banking app to confirm the transaction was successful. If it was successful but still isn't showing in your exbet account, note the transaction ID and contact us via live chat. Our team typically resolves it within 15 minutes.
When making a deposit, please pay from the mobile number registered with exbet. Using a different number may cause verification issues and could slow down the deposit process.
Click the "Register" button in the top menu.
Enter your active Bangladeshi mobile number.
Complete verification using the 6-digit code sent to you via SMS.
Choose a strong password — use a mix of uppercase letters, lowercase letters, and numbers.
Upload your NID or passport to verify your identity and unlock all account features.
Withdrawing funds from exbet is quick and straightforward. Here's everything you need to know.
To withdraw from exbet, log in to your account and go to the "Withdrawal" section. Select your payment method, enter the amount, and submit your request. Regular players can expect withdrawals to be processed within 6 to 12 hours. High Roller and VIP members benefit from significantly faster processing times.
A few things to keep in mind before withdrawing. Bonus balance requires wagering requirements to be met before it can be withdrawn. However, High Roller cashback is credited directly to your main balance with no additional conditions. For faster processing, use the same payment method you deposited with.
A pending withdrawal status is nothing to worry about — it simply means your request has been received and is being processed. If it hasn't arrived within the expected timeframe, contact us via live chat with your transaction ID and our team will look into it right away.
Processed within 6–12 hours
On average 6.5 hours or less
If you can't find the answer you're looking for, our support team is always on hand. Reach out through any channel.
The fastest way to get help. Average response time is under 3 minutes, and you can chat in Bangla.
For complex issues or if you need to send documents, email us. We typically respond within 2–4 hours.
High Roller and VIP members get dedicated phone support. Your account manager will handle your issue directly over a call.
Before reaching out, having your registered mobile number, transaction ID (if applicable), and a brief description of the issue ready will help our support team assist you much faster. If you have a screenshot, share that too.
Here are answers to the questions we get asked most often in the Help Center.
The exbet support team is available in Bengali 24/7, every day of the week. Click on live chat and get your issue sorted in minutes.
Exbet believes gaming should be fun, not stressful. Set your own limits and seek help if you feel it's becoming a problem. To learn more, Responsible Gaming View the page.